Dear Resident,
Effective October 1st, 2020, Springhurst will begin following a new collection process that is consistent with our new management company, CPM. The new process is outlined below:
Late Letter/Standard Collections Procedure Action Taken
Payment Reminder Letter – 15 days delinquent Letter Only
2nd Warning Letter – 45 days delinquent Letter Only
3rd Warning Letter – 75 days delinquent Letter & send account to NCS Collection
4th & Final Warning Letter – 105 days delinquent Letter & Manager Action (see note below)
Note: 10 days following the 4th letter the manager will advise the accounting department which of the following action(s) to take.
- Continue the collection process with NCS
- Send the account to an attorney
For each delinquent letter sent beyond the Payment Reminder Letter, the owner will be assessed a $15.00 processing fee. When a delinquent account is sent to NCS Collection, a one-time charge of $50.00 will be assessed to the delinquent owner’s account. At any time during the collection process, the account may be escalated to an attorney.
To view your account balance, log into the community portal at https://portal.cpmgateway.com. If you are not registered, click Login, then Sign Up. We encourage you to do so. If you have any questions, please reach out to Community Property Management via email at customerservice@cpmgateway.com or 636-227-8688.
Sincerely,
Executive Board of Directors
